How long have you been around?
We’ve been a registered 501c3 non-profit since 2017 and our EIN is 81-3199292.
How do we know you’re legit?
As of November 2022, we’ve processed over $4M in donations. You can see our list of active groups; we encourage you to get into contact with any of them to ask about their experience with us!
What forms of payment do you accept?
At this time, we are only able to accept credit card payments from members. However, we have ACH payments on our future roadmap and will update groups when that option is available.
Do you support nonprofits outside of the US?
Not currently; doing so would require establishing a partner non-profit in the host country. If you’re interested in taking on this effort, we would love to talk to you! Contact us at support@giving.group.
How frequently do members donate?
We support groups that have donations yearly, quarterly and 3x per year, on an anniversary you (as the group’s admin) choose.
How do you handle company matching funds?
Members should request that their employer send the matching funds directly to the chosen nonprofit. Because matching funds are sent to us in bulk, this helps to alleviate confusion. If that isn’t possible, let us know and we can work out an alternative on a case-by-case basis. See additional information on our Getting Started Guide.
Can we vary how much our members are charged?
The payment for a group can be any denomination, but the entire group is charged that amount, plus 3% to cover the credit card processing fee. Thanks to our 501c3 non-profit status, our volunteer staff, and the volume of charges we process, we're able to limit our credit card processing fees to 3% as opposed to the upwards of 15% charged by some services.
What if funds come in after the check has been sent to the chosen charity?
If there are any funds in the group’s account that come in up to 30 days from the initial payment date due to new members and late payments, the follow up check will be automatically sent to the chosen charity that the first check went to.
If a member joins after the payment date of the group, can they still donate to the chosen charity?
Anyone who signs up within 30 days of the payment date will have the option to be immediately charged for a donation payment. Alternatively, they can uncheck that box when they sign up and have their first payment be the following donation date.
The last donation date didn’t get charged correctly, what credit card is on file?
If you look on your account page (linked to via any Giving Group email), the last 4 digits of the credit card on file are listed. If you believe there was an erroneous charge or you weren’t charged for a recent donation and should have been, please send us a message at support@giving.group and we’ll get it sorted out.
How can I get a copy of a previous year's tax form?
If you are not able to locate the receipt that was emailed to you, please contact your group’s admin, providing the email address associated with your membership and which year you would like. They can then resend your tax form from the admin portal under the “Utilities” tab. If you cannot reach your admin, please email money@giving.group from the email address that is associated with your group membership or simply include that email address in your message.
I didn’t receive an email to donate the group’s funds. Is there another way I can submit the payment to the charity?
Go to your admin page and there is a link titled “Request Nonprofit Donation” at the top below the group name. Once you click on it, it will take you to the page where you can enter in the charity and payment details.
These FAQs do not address my question. How can I get a hold of someone at The Giving Group?
If your group’s administrator cannot help with your question, please contact support@giving.group for assistance. Please keep in mind that this is a volunteer organization and replies might be delayed.